Information We Collect
When you visit our website or official social media pages, we may collect personal information about you from a variety of sources, including information we collect from you directly (e.g., when you contact us or provide services to us), and information we collect about you from other sources, including commercially-available sources, such as public databases where permitted by law. Examples include but are not limited to:
- Personal details (e.g., name, date of birth)
- Contact details (e.g., email address, postal address, phone number)
- Demographic information (e.g., your age, gender, zip code, level of education, and interests)
- Website usage information (e.g., IP addresses, information concerning page resolution, browser type)
In some cases, you may provide additional information, including when you choose to personalize your use of this website or when you ask a question of our account team.
Children’s Personal Information
We do not knowingly collect personally identifiable information from users under the age of 13 (or such legally required higher age). If we find out that we have such personal information, we will take reasonable steps to delete it. Please contact us if you become aware that we have collected personal information relating to a child.
How and Why We Use Your Personal Information
We may use your personal information to, among other things:
- enhance and personalize your use of our website
- communicate with you in the normal course of business, and provide you with relevant information, content, customer satisfaction follow-up, and advertising (on our website, in newsletters, via e-mail, etc.)
- connect you to a specific provider or with a trusted partner who will provide the information or service that you requested
- carry out due diligence prior to engaging you as a service provider;
- pay invoices;
- send you marketing communications with your consent;
- comply with legal obligations to which we are subject
In addition, we may use anonymous and/or aggregated data to create statistics and reports for various business purposes and may share this data with our business partners to offer you potentially desirable content, products, and services.
We must have a legal basis to process your personal information. In most cases the legal basis will be one of the following:
- to fulfill our contractual or legal obligations to you;
- consent where applicable, such as for marketing communications;
- to meet our legitimate interests or those of a third party; and
- to ensure that your services function correctly with our systems, that any complaints or concerns can be promptly relayed to you, and our records are kept up to date and accurate.
Your Rights Over Your Personal Information
You have the right to request that we inform you of the personal data we hold relating to you and/or to request that such data be corrected, deleted, or restricted, or blocked in accordance with and subject to your legal entitlements.
For these requests, please contact us. Please note that we will likely require additional information from you in order to process your requests, including verification of your identity, and we may be unable to respond fully to your requests where we have legal requirements to restrict access to your data, retain it or continue to process it.
We may share your personal information with third parties under the following circumstances:
Certain employees of ours and independent contractors we work with have access to your personal information for the purpose of helping us run our business. These employees and contractors have confidentiality and security obligations.
We may disclose your information to third parties who provide services, such as (but not limited to): contact information verification, payment processing, customer service, website hosting, and email delivery services as well as professional advisors.
We may disclose your information to another business entity should we plan to merge with or be acquired by that business entity; or to any organization involved in a merger, transfer, or sale of our assets or business.
We may disclose your information to respond to law enforcement requests, court orders, or other legal processes; or if we believe that such disclosure is necessary to investigate, prevent, or respond to illegal activities, fraud, physical threats to you, others, or to yourself; or as otherwise required by any applicable law or regulation.
Information Security and Storage
We are committed to the protection of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. We evaluate these measures on a regular basis to ensure the security of the processing.
We will retain your personal information in accordance with our data retention policy, and generally only for as long as is required for the purpose for which it was collected.
You may refuse to accept Cookies by activating the settings on your browser. However, if you select this setting you may be unable to access certain parts of our site. If you are concerned about having Cookies on your computer, you can set your browser to refuse all Cookies or to indicate when a Cookie is being set, allowing you to decide whether to accept it. You can also delete Cookies from your computer. The setting of each browser is different. It is described in the help menu of your browser. It will allow you to know how to modify your choices with regard to Cookies.
If you choose to block or delete Cookies, certain features of the site may not operate optimally. For more information see www.allaboutcookies.org. Do Not Track (“DNT”) is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third-party ad networks, social networks, and analytic companies. This site does not currently respond to DNT requests.
The table below explains the Cookies we use and why.
How Do I Change My Cookie Settings?
Most web browsers allow some control of most Cookies through the browser settings. To find out more about Cookies, including how to see what Cookies were set, visit www.aboutcookies.org or www.allaboutcookies.org. To understand how to manage cookies on popular browsers:
To opt-out of being tracked by Google Analytics across all websites, visit http://tools.google.com/dlpage/gaoptout.
Policy and Contact Information
We are responsible for the personal information we collect and process, however, we are not responsible for the privacy practices of websites that we do not provide or operate. We recommend reviewing the privacy notices or policies of these third-party websites to understand their information practices.
We reserve the right to change this policy at any time and encourage you to review this policy periodically for changes.
If you have questions about how your personal information is used, please contact us.
If you have questions or complaints regarding this Statement, please contact us at:
501 South Bernard Street,
Spokane, WA 99204